I wanted to learn some best practices when syncing data from ON24 to Salesforce, specifically when the email domains entered in ON24 registration do not match our records in Salesforce.
For example, we are finding that if a user registers with the email Brooke@BrookeLiebman.com, but our Salesforce record is Brooke@BL.com, it will not sync to Salesforce and the data will remain in ON24. A lot of companies use multiple domains, so we are finding this to be a reoccurring issue.
We were wondering if anyone else has come across this, and has any best practices we could implement. Thank you in advance!